Here is the ultra romantic song sang by Hugh Grant, not the best singer on the world but he got the job done ^_^
Wednesday, January 2, 2008
Best Buy NOT Best Service
So, after a REALLY long time trying to find Princess Blade with English subtitle on DVD in store, I ran across this DVD pack last month at a local BestBuy. Without hesitation, I bought it as a Christmas present for my family, thinking we'd have a great time with it.
However, when we opened the DVD last week to watch, it turned out that the DVD of the Princess Blade only has bonuses along the line of NGs, Gallery, Making-ofs, and interviews. NO MOVIE.
I tried to play this DVD on different players and computers, thinking it's a flux, but none of them worked. Unhappily, I took the DVDs back to the same BestBuy store, hoping to exchange them for another version of the same movie at least.
After asking and debating the matter among the salespeople, the person at Customer Service told me that "That's the way the movie was made, and since you've opened the DVDs, we cannot accept them back." So, I asked again, "But I don't want to return it, I want THIS movie, and without opening the movie, there's no way I could find out the DVD doesn't have the movie on there." And the girl just shrugged, "there's nothing I can do."
After this, I asked the media supervisor (?) of the store, he looked the title up on the computer and said, "This movie is now only available online, so we can't exchange it for you. And it looks like there's an online review here on our website that said there's a similar problem with this product." Now, all I can deduce from what he told me is that
1) I should've gone online to check the reviews before buying the movies in the store.
2) Even though this DVD was sold in the movies section and there's nothing on the cover indicating that it only has Special Bonuses and NGs, DO NOT EXPECT A MOVIE from your purchase.
3) So, you've bought a DVD, expecting a movie, all you get is a bonus-filled DVD and no movie, you cannot take the disk back to return, because now, it's an opened DVD.
4) Just swallowed your loss since there's absolutely nothing the store can do for you, even if you bought the DVD from them, in-store.
So now, I don't expect to come back to the store again, taking my $5000 purchase-a-year to Target. At least they're more understanding and take responsibilities better than what I got at BestBuy.
However, when we opened the DVD last week to watch, it turned out that the DVD of the Princess Blade only has bonuses along the line of NGs, Gallery, Making-ofs, and interviews. NO MOVIE.
I tried to play this DVD on different players and computers, thinking it's a flux, but none of them worked. Unhappily, I took the DVDs back to the same BestBuy store, hoping to exchange them for another version of the same movie at least.
After asking and debating the matter among the salespeople, the person at Customer Service told me that "That's the way the movie was made, and since you've opened the DVDs, we cannot accept them back." So, I asked again, "But I don't want to return it, I want THIS movie, and without opening the movie, there's no way I could find out the DVD doesn't have the movie on there." And the girl just shrugged, "there's nothing I can do."
After this, I asked the media supervisor (?) of the store, he looked the title up on the computer and said, "This movie is now only available online, so we can't exchange it for you. And it looks like there's an online review here on our website that said there's a similar problem with this product." Now, all I can deduce from what he told me is that
1) I should've gone online to check the reviews before buying the movies in the store.
2) Even though this DVD was sold in the movies section and there's nothing on the cover indicating that it only has Special Bonuses and NGs, DO NOT EXPECT A MOVIE from your purchase.
3) So, you've bought a DVD, expecting a movie, all you get is a bonus-filled DVD and no movie, you cannot take the disk back to return, because now, it's an opened DVD.
4) Just swallowed your loss since there's absolutely nothing the store can do for you, even if you bought the DVD from them, in-store.
So now, I don't expect to come back to the store again, taking my $5000 purchase-a-year to Target. At least they're more understanding and take responsibilities better than what I got at BestBuy.
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